Our Terms and Policies

One-of-a-kind pieces, special orders, bespoke pieces, items that have been installed, and items without original packaging are final sale.

Eligible items returned within 5 days will be issued a store credit.

Holiday or dried florals are final sale.

All custom projects require approval of the final proposal, including the design concept, estimated dimensions, materials, pricing, and installation requirements.

A nonrefundable payment is required to secure your project and initiate material procurement, design preparation, or production.

Work will not begin until the required deposit and written approval have been received.

We understand that design visions may evolve throughout the creative process.

Any requested changes to an approved design must be submitted in writing and are subject to review, material availability, additional charges, and possible adjustments to the project timeline.

Significant modifications after production has begun may require a revised proposal and additional payment.

We kindly request at least 72 hours' notice for installation rescheduling.

Rescheduling with less than 72 hours' notice may result in additional fees to accommodate labor, transportation, and scheduling adjustments.

If a project is canceled after procurement or production has begun, the client remains responsible for completed work, committed material costs, and other nonrecoverable project expenses, as outlined in the project agreement.